Spanish Library & the Pandemic podcast

Lali Beria is a Spanish Library. In this podcast 2 entrepreneurs in Southern California, talk about how they decided to create a library for Spanish-speaking children and teenagers, and their actions to overcome the challenges set forth by the pandemic.

Questions

Before you come to class, answer the questions below.

Be ready to discuss the answers in class. We will also use online tools to see how your written English can be improved. Bring your computers.

The audio is an extract from MarketPlace.

This quiz is for logged in users only.


Vocabulary

1. Market Place: Refers to the commercial environment or space in which businesses operate. In this context, it could also refer to the name of the show hosted by Kay Ruysdall.

2. Economy: Refers to the system of production, consumption, and distribution of goods and services in a particular geographic area or country.

3. Technology: In the context of retail, it refers to the digital tools and platforms used to enhance business operations, like e-commerce platforms.

4. Bookstore/Library: Retail outlets where books are sold. The term ‘library’ is sometimes colloquially used to refer to bookstores, although traditionally it means a place where books are available for borrowing.

5. Target Audience: Refers to the specific group of consumers a business aims to reach, in this case, children, schools, and young adults.

6. Cultural Hub: A center or focal point that promotes cultural activities, in this case, focused on Spanish culture and bilingual families.

7. Trade Fairs: Events where businesses in a specific industry showcase and demonstrate their new products and services. Here, it’s related to the book industry.

8. Evaluation Process: The method used by the bookstore owners to assess and select books to include in their inventory.

9. Publishing Houses/Book Editors: Companies or individuals responsible for the production and dissemination of literature or information – in this case, books.

10. E-commerce: The buying and selling of goods or services using the Internet.

11. Online Sales: The act of selling products or services over the internet.

12. In-person Experience: Direct, face-to-face interaction, important in retail for providing a personalized shopping experience.

13. Book Fairs: Events where books are displayed and sold, often featuring discussions and readings.

14. Lock-down: Refers to a period of enforced isolation or reduced social interaction, commonly used in the context of the COVID-19 pandemic.

15. Co-Founder: An individual who establishes a business or organization jointly with one or more other people. In this context, Helena Navarete co-founded the bookstore.

16. Merchandise: In a retail context, this refers to the goods or items that are available for sale in a store. Here, it specifically refers to books.

17. Inventory: The total quantity of goods and materials held in stock by a business, such as a bookstore.

18. Customer Preferences: Refers to the likes, dislikes, motivations, and inclinations of consumers, which influence their buying behavior. The bookstore owners consider these when helping customers select books.

19. Personalized Service: Tailoring service to meet each customer’s individual needs and preferences. This is a key aspect of the bookstore’s customer engagement strategy.

20. Cultural Link: The connection or association with a specific culture, in this case, the Spanish culture, that the bookstore aims to establish.

1. What are the expressions used by Helena to introduce herself and her partner?

Note : Here, Helena uses short sentences that convey the bare information.

My name is Helena.

I am the co-owner of Lali Beria.

Lali Beria is a book store.

My business partner is Karen.

2. What are the expressions used by Helena to explain who her partner and herself are?

Note : Here, Helena provides information that is both : explicitly stated, and understated.

Karen and Helena are partners.

Karen and Helena are both mothers.

Helena and Karen each have at least one child. Their children attend the same school.

The school has a bilingual program: Spanish-English.

Helena and Karen seem to care about the quality of the instruction provided in the bilingual program.

3. What are the expressions used by Helena to tell the story of how her partner and herself met?

Note : Helena uses the simple present tense to talk about a fact or truth. Helena uses the simple past tense to talk about events or facts that are completed.

Karen’s and Helena’s children belong to bilingual families.

Karen and Helena met at their kids school during a special event: a book fair.

Karen and Helena attended the Spanish Speaking Program’s book-fair, because they both wanted their children to discover or familiarize with the Spanish culture.

They both found the book offer to be limited.

4. What are the expressions used by Helena to explain how her partner and herself felt about the original situation with books at school?

Helena and Karen were disappointed with the quality of some elements in the bilingual program, more precisely the book offer.

And so they decided they had to take action, or to take things into their hands, if they wanted their children to remain bilingual.

5. What are the expressions used by Helena to talk about the opportunity she and her partner identified?

Helena and Karen were not satisfied with the selection of books.

Helena and Karen decided to start a library dedicated to the bilingual children and adults.

6. What are the expressions used by Helena to say when, with her partner, they decided to seize the opportunity?

Note: Helena provides a factual element: the date. Helena also provides the motivation behind the creation of Lali Beria.

“We started in 2012.”

Karen and Helena decided to seize the opportunity and start a business about offering books in Spanish, and to help customers choose books by providing one on one service. Helena calls this in-person experience.

7. What are the expressions used by Helena to talk about her stock of books?

Helena and Karen count more than 4000 titles in their book store.

The inventory includes more than xxx SKUs (Stock Keeping Units).

Helena says that is a lot, since with Karen, they do not simply buy from a catalog, but select each book.

8. What are the expressions used by Helena to explain how with her partner, they put together the collection of books?

Note: Helena lists the tasks completed to select the books.

Helena and Karen travel the world to participate in international festivals, to attend conferences about the book industry, to meet with editors and with the authors.

They also read the books, classify the books by editors, and evaluate the quality of each book.

9. What are the expressions used by Helena to explain what is the key ingredient to the success of their business?

Helena and Karen are careful to provide a quality service when explaining Spanish culture and helping customers with the selection of a book. They want to create a personal experience each time they face a customer.

The “in-person experience” is the name Helena gives to the one-on-one or face-to-face exchange they have with their customers.

10. What are the expressions used by Helena to explain how the key ingredient to the success materializes in their business?

Helena and Karen connect with people, one to one.

Helena and Karen created book fairs to invite customers to come to the store. So the customers can see the books and discuss about the books and receive advice from Helena and Karen.

Customers can also exchange about the books with Helena and Karen or with other customers, as if with close friends.

The idea here is to bring people together around the books.

11. What are the expressions used by Helena to explain how the covid 19 situation affected their business?

Covid 19 and the corresponding lock-down put an end to the in-person experience.

And so, the book store and the book fairs were closed. As a result, the in-person experience could not be provided anymore.

12. What are the expressions used by Helena to explain what was done to recreate the elements of success during the covid 19 situation?

Helena and Karen created an online store to enable their customers to purchase books.

Helena and Karen maintained the relation with their customers. They stayed connected using email and phone. This made it possible to recreate the in-person experience.

And during the lock-down, Helena and Karen organized video conferences, to recreate virtual book fairs.

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